The future of e-commerce and the changing consumer landscape
Published on: 19 May 2023 by Chetan Mittal
Embracing emerging technologies like artificial intelligence and machine learning can enable e-commerce businesses to deliver personalized recommendations, streamline the shopping experience, and provide efficient customer service.
Incorporating chatbots, virtual reality, and augmented reality can also enhance engagement and bridge the gap between online and offline shopping.
To succeed in the future of e-commerce, businesses must prioritize customer-centric strategies and leverage technology to meet evolving consumer needs.